Many won’t need to get in touch with Transport for London (TfL), which looks after London Underground, Overground, buses, trams and other types of transport around the capital.
Often, we’ll just tap our Contactless or Oyster and hop on the Tube with no issues.
But what if you do need to contact TfL about something?
Be it praise, a suggestion for improvement, a complaint, needing assistance navigating the Tube, or trying to reunite with a lost bag or brolly, it’s useful to know how to get in touch – especially given the chaotic disruption as a result of recent Tube strikes.
Here’s all the details you need.
There are a number ways of to get in touch with TfL, if you need assistance or to report something.
You can contact customer services on the phone by calling 0343 222 1234.
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TfL customers can ring at any time to report a noise complaint, a security or safety issue, or for help planning a journey.
There are specific times of day to call for other concerns, which are listed on the TfL website.
If it’s a call about lost property, your best bet is to ring between 8.30am and 6pm, Monday to Friday.
Ring between 8am and 8pm, Monday to Friday, for suggestions, comments andcomplaints about TfL services, aside from taxis or minicabs (which has separate contact details) and road user charging.
Social media messages, via Facebook and Twitter, are also a good way to get in touch at any time.
If you prefer to write to customer services the old-fashioned way, there is a postal address you can use:
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TfL Customer Services
9th Floor
5 Endeavour Square
London
E20 1JN.
And as for email, there’s no catch-all email address you can use to make a complaint, it seems.
That said, there are complaints forms on the TfL website which will start correspondence, such as for queries about Contactless payments and Oyster or paper tickets.
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