Over the years, Oleg Chudnovski has built up significant expertise in repairing household appliances in the Greater Toronto Area. Starting as a technician and now owning his own repair company, he’s cultivated strong connections with suppliers and customers. Oleg’s commitment to quality and staying updated on technology keeps his business at the forefront of the Toronto appliance service scene.
Today, we’re excited to share our insights, especially as LG has recognized us as their top authorized center in Toronto. We specialize in fixing appliances, even those others have struggled with. In this article, we’ll focus on troubleshooting washing machine error codes. Let’s explore the issue together, and maybe we’ll find that magic fix to get everything running smoothly again.
Modern LG washing machines are much more convenient and technologically advanced than ever. Many of them now come with useful built-in computer control panels that can help diagnose a number of problems, but they won’t be of much use if we don’t understand the error codes listed and how to resolve them.
Below are common LG washer error codes and their meanings and what to do with them:
| Error Code and Symptoms | Causes | Possible Parts Replacement | Solutions |
| FE Error Code | The washer is overfilling. | Inlet Water Valve Assembly, Water Level Pressure Switch, Drain Pump, Main Control Board or Water Inlet Hoses | Turn off both water taps. To remove any trapped water, turn the washer back on, press the spin button until no spin is chosen, and press start/pause. Once the washer drains, restart the wash cycle. |
| OE Error Code | The drain hose is probably kinked or clogged. | Drain Hose, Drain Pump, Drain Filter, Water Outlet Hose or Main Control Board | If you see a kink in the drain hose, straighten it. If the error persists, there might be a clog. Check the hose for clogs; if found, remove them. If the issue continues, it could be a faulty pump. |
| IE Error Code | The washer isn’t able to fill the load with water. | Inlet Water Valve Assembly, Inlet Hoses, Inlet Filters, Water Level Pressure Switch or Main Control Board | First, inspect for a blocked inlet filter. If the problem persists, confirm proper drain hose installation and open supply taps. |
| UE or UB Error Code | The load is unbalanced. | Drum Unit, Suspension Springs, Shock Absorbers, Balancer Ring, Main Control Board | Halt machine, open door, and rearrange clothes for even load distribution in the drum. |
| CL Error Code | The CL code isn’t an error. It signals the child lock is on. | Child Lock Button, Control Board or Wiring Connections | Press and hold the child lock button for 3 seconds to clear it and resume use. |
| LE Error Code | The motor locked due to a heavy load, which was straining it. | Motor Rotor, Stator Assembly, Hall Sensor (position sensor), Main Control Board | Decrease load size and reset the machine. |
| tCL Error Code | The tCL code signals the time of the tub cleaning cycle. Detergent buildup can soil clothes over time. | Washing Machine Tub, Detergent Dispenser, Cleaning Solution (e.g., Bleach), Clean Cycle Option | Ensure the tub is empty. Fill the detergent dispenser with bleach and select a clean cycle. |
| dE Error Codes | The door was unable to lock for some reason. | Door Lock Assembly, Door Lock Sensor or Mechanism, Control Board | Ensure the washer’s door is fully closed and latched securely. If the error persists, check for obstructions, inspect the door lock mechanism for damage, and consider performing a power reset by unplugging the washer for a few minutes. |
| dE1 Error Codes | Door Open Error | Door Lock Assembly, Door Lock Sensor or Switch, Wiring Harness, Control Board | Ensure the door is fully closed and latched, check for any door seal damage or obstructions, perform a power reset, observe the door lock mechanism, and inspect wiring connections. |
| dE2 Error Codes | The error is similar to the previous “dE” and “dE1” codes – Door Lock Error. | Door Lock Assembly, Door Lock Sensor or Switch, Wiring Harness, Control Board or Mechanical Parts | Ensure the door is firmly closed, examine the door lock mechanism for damage or blockages, execute a power reset, confirm the door lock is functioning correctly, and check the wiring connections. |
| CE Error Code | A short circuit in your machine. | Wiring, Motor or Circuit Control Board | Turn off, unplug for 10 sec, then plug and start a wash cycle. |
| Sud Error Code | Excessive suds. The machine starts a suds-reduction cycle for up to 2 hours. | Water Hose, Water Line, Drain Hose, Drain Pump, Water Level Pressure Switch or Detergent Amount | Sud code might result from a hose or line clog, causing a backup. Clear clog, rerun cycle. If the issue continues, reduce detergent use. |
| Cd Error Code | The CD isn’t a true error code. It signifies a post-drying cool-down. | Electronic Control Panel or Drying Cycle Completion | If the machine’s fine, no action is needed. The code clears after the cycle. If not, it might indicate electronic failure. Consider a service call. First, unplug for 10 seconds. |
| PE Error Code | The water level sensor is not reading properly. | Water Level Sensor, Wiring Connections or Control Board | Unplug for 10 seconds, then run another cycle. |
| PF Error Code | Power failure during the wash cycle indicates disruption to the machine’s power. | Power Cord, External Power Supply, Circuit Breaker, Control Board or Wire Harness Connections | After power is restored, the code should clear upon cycle restart. If the issue persists, check the tripped breaker and cord connection. |
| tE Error Code | Indication of a heating error. | Thermistor (Temperature Sensor), Control Board or Wiring Harness Connections | Unplug for 10 seconds. After plugging in, press and hold the spin speed button. Release when “No Spin” is highlighted. Once fully drained, start a new wash cycle. |
| Time Does Not Advance Error Code | Time Does Not Advance error can occur due to load size, weight, suds, or water temperature. The washer might extend the cycle, triggering the error. | Lid Switch, Timer, Motor, Water Level Controller, Drain Pump, Water Inlet Valve or Control Board | Decrease load size, use less detergent for fewer suds, or unplug for 10 seconds. Plug and retry. |
| Buttons Do Not Respond Error Code | The button you’re pressing is unavailable for this cycle or can’t be used with another option simultaneously. | Control Panel, Child Lock Button, Control Board, Button Contacts or Wiring Connections | Attempt separate use of specific options. For instance, a child lock option might be active. Cancelling it might resolve the issue. |
Note: Before trying any fixes, refer to your washing machine’s manual and follow safety guidelines. If it’s under warranty, contact our LG support department at 647-503-6655. If unsure or uncomfortable with DIY fixes, seek assistance from an authorized LG repair technician for accurate diagnosis and repair.
Condition:
The washer is overfilled with water. This is usually the result of a faulty water valve.
Parts where possible failure may take place:
Inlet water valve assembly.
How to fix the problem yourself:
Close both water taps. To release any retained water, switch the washer back on, press the spin button until “No Spin” is chosen, and then hit the start/pause button. After the washer drains, restart the washing cycle. Schedule a service call with our LG appliance technician if the FE error code persists.
Condition:
From our experience, this is one of the most common error codes. It usually occurs because the washing machine is not being used correctly. The “OE” error code typically indicates a drainage issue. It shows an Outlet Error or Drain Error. This means that the machine is not draining water properly, which could be due to a clogged drain filter, a kinked or blocked drain hose, or a malfunctioning drain pump.
Parts where possible failure may take place:
Drain hose or the drain pump.
How to fix the problem yourself:
If you notice an obvious kink in the drain hose, straighten it, and it should fix the problem. However, if the error code isn’t clear, there may be a clog in the hose. Check each section of the hose for clogs; if you find one, try removing the clog from the hose. If neither of these solutions resolves the issue, it could suggest a malfunctioning drain pump. Then we advise you to start scheduling diagnostic and repair with our LG appliances factory authorized technician if you are located in our service area.
Condition:
The washer isn’t able to fill the load with water.
Parts where possible failure may take place:
The drain hose may be installed incorrectly, your supply taps may be closed, you may have a kinked or damaged inlet hose, or it could simply be a clogged inlet filter.
How to fix the problem yourself:
Start by checking for a clogged inlet filter. If this doesn’t work, check that your drain hose is installed correctly and that your supply taps are open. Contact us for same-day service if you cannot clear the error code.
Condition:
The load is unbalanced.
Parts where possible failure may take place:
Drum unit of the washer.
How to fix the problem yourself:
Stop the machine and open the door. Move the clothing in the drum so the load is evenly distributed.
Condition:
The CL error code isn’t an error code. This message lets you know that the child safety lock has been activated.
Parts where possible failure may take place:
Child safety lock.
How to fix the problem yourself:
Press and hold your finger on the child lock button for at least 3 seconds. This action should reset the code, enabling you to resume using the washing machine. If this proves ineffective, it signals a mechanical failure, and it’s recommended to arrange for a visit from one of our LG repair technicians.
Condition:
This is a very common error code, too, which means that your machine’s drum fails to spin due to an issue with your LG washer’s motor. The motor is locked out. This typically shows that the load in the machine is too heavy and creates too much stress on the motor.
Another option is the LE error code, which indicates a malfunctioning motor sensor that controls the motor’s speed and provides communication with the PCB board. Typically, the LE code occurs at the beginning of any cycle when the washing machine finishes filling up with water, and the motor should start to run. But instead of starting normal operation, the washing machine drum begins to make shake moves instead of turning around, and the LE code appears in a few seconds.
See Also Why Whirlpool Oven Won't Heat?Parts where possible failure may take place:
Washing machine motor stator or rotor position sensor switch.
How to fix the problem yourself:
Reduce the size of the load and hit the reset on the machine. We recommend contacting us for on-site repair service if this doesn’t clear the code.
Let’s look at an example from our previous job experience with a very common LG Washer. The rotor position sensor, also known as the hall sensor, is an integral part of your washing machine’s automated system. It assists the control board in ensuring the smooth operation of the machine. Essentially, the hall sensor monitors the washer’s motor to guarantee it functions correctly and at the appropriate times throughout the washing cycle.
In LG washing machines, the hall sensor keeps track of whether the motor is in motion. When the control panel indicates an “LE” error code, the hall sensor signals that the drum isn’t turning due to either a motor failure or a loose wire harness connecting the hall sensor to the control panel. Verifying the security of the wire harness on the hall sensor and conducting a sensor test can help determine if replacement is necessary.
Condition:
The tCL error code tells you when to run the clean tub cycle. Detergent and other residues can build up in the tub over time, marking your clothing.
Parts where possible failure may take place:
Washing machine tub.
How to fix the problem yourself:
Start by ensuring the tub is empty, filling the detergent dispenser with bleach, and choosing the clean cycle option. If you still see the error code after running the cycle, contact Fix Appliances CA for further assistance.
There are 3 different dE error codes:
Condition:
All are indications that the door was unable to lock for some reason.
Parts where possible failure may take place:
Door locking mechanism assembly.
How to fix the problem yourself:
Turn off the machine by pressing the power button and unplugging it. Subsequently, press and hold the Start/Pause button for 5 seconds. When the machine is restarted, the circuit PCB board will be reset.
Condition:
The dE1 error code specifically refers to a door-locking issue on your LG washing machine.
Parts where possible failure may take place:
Door locking mechanism.
How to fix the problem yourself:
Please turn OFF the machine using the power button and unplug it. Press and hold the Start/Pause button for approximately 5 seconds. After restarting the machine, the circuit PCB board will reset, allowing you to close and lock the door securely.
Condition:
If you encounter the dE2 error code on your LG washing machine, it signifies a problem with locking the door properly.
Parts where possible failure may take place:
Door locking mechanism.
How to fix the problem yourself:
To address the dE2 error, start by turning off the machine using the power button and disconnecting the power. Then, press and hold the Start/Pause button for around 5 seconds. Upon restarting the machine, the circuit PCB board will reset, permitting you to close and secure the door successfully. If the issue persists, the door lock mechanism must be replaced.
Approximately 90% of attempts to resolve the LG washing machine error code dE, indicating a failure to lock the washer door, result in the need to call a service center within a few weeks. Often, attempting self-repairs leads to further issues, potentially causing damage to other parts of the appliance. I strongly recommend contacting the authorized service center promptly to prevent unnecessary expenditure of time and money.
Oleg Chudnovski, SEO
Condition:
A short circuit in your machine.
Parts where possible failure may take place:
Wiring, broken motor, or power control board.
How to fix the problem yourself:
Power off your machine and unplug it for 10 seconds. Plug the machine back in and try to run a washing cycle. If the error code still appears, it requires authorized tech help.
Condition:
There are too many suds in your load. The appliance will automatically initiate a cycle designed to reduce suds, which may last up to 2 hours.
Parts where possible failure may take place:
Water hose or water line.
How to fix the problem yourself:
The Sud error code might pop up due to a blockage in your water hose or water line, resulting in a backup. Initially, clear the obstruction and run the cycle again. If the issue persists, consider reducing the amount of detergent used in your loads.
Condition:
CD error is not a real error code. Instead, this is a message the machine displays to indicate the cool-down period after the drying cycle is complete.
Parts where possible failure may take place:
Electronic control panel malfunction.
How to fix the problem yourself:
If your machine is functioning properly, you need no action. The code should clear once the cycle is complete. If it doesn’t, it may indicate an electronic failure, at which point it’s best to request a service call. Before doing that, try unplugging your machine for 10 seconds first.
Condition:
The water level sensor is not reading properly.
Parts where possible failure may take place:
Water level sensor.
How to fix the problem yourself:
Unplug the machine for 10 seconds. Once you’ve done this, try to run another cycle. If the error code remains, contact us for service.
Condition:
When you experience a power failure during your washing cycle, it’s a sign that the power to your machine has been disrupted during your load.
Parts where possible failure may take place:
Washing machine cord, external power supply
How to fix the problem yourself:
Once power is fully restored, this error code should clear on its own — all you have to do is restart the cycle. However, if you continue to have a problem, check for a tripped breaker and confirm the cord is plugged in properly. If these solutions don’t help, the next step is to request a service call from Fix Appliances CA.
Condition:
Indication of a heating error.
Parts where possible failure may take place:
The most common cause is a faulty thermistor, which is a sensor that measures heat.
How to fix the problem yourself:
Unplug your machine for 10 seconds. After reconnecting the machine, press and hold the spin speed button. Let go of the button once you observe “No spin” highlighted. Once the machine is completely drained, you can initiate a new washing cycle.
Condition:
The Time Does Not Advance error may occur for several reasons. For example, it may be caused by the size of the load, the weight of the load, the amount of suds, or the water temperature. These can cause your washer to extend its cycle time, producing the error.
Parts where possible failure may take place:
A lid switch, timer, motor, water level controller, drain pump, and water inlet valve.
How to fix the problem yourself:
Reduce your load size and weight, use less detergent to reduce suds or unplug your machine for 10 seconds. Next, reconnect the power and give it another attempt.
Condition:
The button you’re trying to press is unavailable for the current cycle or can’t be used simultaneously as another option.
Parts where possible failure may take place:
The control panel malfunctioned, and the child door lock was enabled.
How to fix the problem yourself:
Try to use certain options separately. For example, you may also have the child door lock enabled. Clearing this will remove the error code.
LG washing machines can detect faults and display various error codes that help users identify and address issues. While some problems can be resolved through simple troubleshooting, certain situations may necessitate professional assistance. Knowing when to call an LG repair service is essential for maintaining your washing machine’s functionality.
Prompt intervention by an LG repair service can prevent further damage, extend the lifespan of your washing machine or any other appliance and ensure optimal performance. If you encounter any of the above-mentioned situations, seeking professional assistance is a prudent and effective course of action. Fortunately, Fix Appliances CA, an authorized LG repair service, has successfully repaired front-load and top-load LG washing machines in Toronto and the GTA “Near Me” at 647-503-6655. We specialize in LG Appliances and can solve any error code, assist you in understanding the meaning, and fix their problem.
Oleg Chudnovski, CEO
Oleg Chudnovski is the owner of Fix Appliances CA. His company serves as an authorized repair centre for leading manufacturers in Toronto and the Greater Toronto Area (GTA), including Panasonic, Fisher and Paykel, LG, Midea, Dacor, Blomberg and others. Oleg leverages his daily experience to assist technicians and clients in addressing repairs of any complexity.
Date of page creation: August 18, 2023
Page update date: May 05, 2024
